Helps students develop the skills needed to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. Students learn about various types of customers and develop strategies for dealing with each. Emphasis is placed on verbal and nonverbal communication, listening to the customer, customer service in a diverse world, managing stress and time, encouraging customer loyalty, and recovering customers after a breakdown in service. $35 virtual desktop fee.
Restricted Elective
Prerequisite
A grade of 2.0 or better in either MATH 40 or 50, or a grade of 0.7 or better in a higher math class, or appropriate placement.