This course emphasizes effective written, verbal, and non-verbal communication, ensuring optimal patient interactions. Students will learn about patient education, the nuances of medical law and ethics, and the foundational aspects of medical records, including an introduction to electronic medical records. Additional topics include administrative tasks such as appointment scheduling, coordinating outpatient procedures, managing patient referrals, and effectively utilizing electronic medical records in a modern healthcare context. Course Outcomes: 1. Interpret various forms of communication, including written, verbal, and non-verbal, to foster meaningful interactions within medical settings. ILO 3 2. Apply medical information to produce clear written patient instructions. ILO 3 3. Articulate medical law and ethics to ensure adherence to established boundaries and standards. ILO 1 4. Describe fundamental operations of a medical office, with a focus on appointment scheduling and coordinating outpatient procedures. ILO 4 5. Explain the importance of accurate medical record-keeping and the role of electronic medical records (EMR) in contemporary healthcare. ILO 4 6. Recognize the tenets of the Health Insurance Portability and Accountability Act (HIPAA) and maintain confidentiality in healthcare settings to reinforce patient trust and legal compliance. ILOs 1 & 3
Prerequisite
Students must be accepted into CBC's Medical Office Specialist program prior to enrolling.