This course offers an overview of hotel room division operations, focusing on key departments such as front office, housekeeping, engineering, night audit, security, revenue management, etc. Students will explore essential procedures, industry technologies, and hotel management software. Students will also learn demand management strategies and techniques for optimizing hotel occupancy and efficiency. Course Outcomes: 1. Describe the purpose and tasks of a guestroom attendant. ILOs 1, 2, 3, 4, & 5 2. Explain the role of guestroom attendants in keeping belongings and property secure. ILOs 1, 2, 3, & 4 3. Discuss the procedures for using assignment sheets. ILOs 1, 2, 3, 4, & 5 4. Describe the importance of key control. ILOs 1, 2, 3, & 4
Restricted Elective