HSP 107: Guest Service Professional [RE]

This course is an introduction to the duties and primary functions of a guest service professional to maintain the highest level of service excellence. Successful completion of this course results in a certified guest service professional credential. Course Outcomes: 1. Describe the importance of genuinely caring when performing job duties for customers through motivated and honest actions. ILOs 1, 2, 3, 4, & 5 2. Discuss assisting guests dealing with challenging, unusual, or unexpected situations in order to provide the service needed. ILOs 1, 2, 3, & 4 3. Apply creative problem-solving skills when determining guest services, needs, or expectations. ILOs 1, 2, 3, & 4 4. Demonstrate communication tools for increased effectiveness when providing individual guest service experiences to diverse groups of guests. ILOs 1, 2, 3, 4, & 5